Consumer training

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Module 11: Practical information

7. Administrative skills

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Communication 

Communication is the exchange of information. This happens through speaking, writing and listening. Different forms of media present this information.  

Project Management 

Project management plan the project from beginning to end. It includes the scope, time, and budget of a desired goal within a team.  

Time Management 

Time management makes sure the project is staying on track. It helps make sure we are working effectively, appropriately and productively. 

Organisation 

To be organised means to be efficient and prepared. This can involve planning, time and project management skills.  

Teamwork 

Teamwork involves working with others to achieve a common goal. It is an effective and efficient way to pull together the strengths and interests of all team members.  

Problem solving 

Problem solving involves finding a solution to overcome an issue. This can involve identifying the problem, developing potential solutions, evaluating the choice to then select and action the best measure.  

Decision making 

Decision making involves making choices that are informed and rational by gathering and examining all relevant information.  

Interpersonal skills 

Interpersonal skills are social skills to used to interact and communicate appropriately with others. These can include non-verbal and verbal cues. For example, active listening, empathy, conflict resolution, open minded, positivity and problem solving.  

Digital literacy 

Digital literacy refers to the skills needed to use technology like computers, phones, tablets, and other devices. It also includes software, apps, and online programs that run on them. 

Writing skills 

Writing skills help someone communicate effectively, clearly and succinctly. This could involve writing reports, journal articles, and promotional pieces.