| Value | Definition |
| Support | Ensure both consumers and researchers are provided with adequate support including funding, time and resources. For example, debriefing sessions after workshops/meetings; flexible meeting times/formats; responding to requests for help/information in a timely manner; having a point-of-contact for one-on-one support. |
| Engagement | Create a patient-centred culture making time for all consumers. Engage early on and through a varying of networks including existing relationships. |
| Education | Ensure consumers understand the research field and are equipped to be involved. This includes stages of research, types of research, and types of publications. |
| Connection | Ensure mutual respect in a welcoming environment that fosters relationships with consumers. For example, allow time for social interaction before or after activities (meetings/workshops) e.g. provide morning tea or lunch; include ice-breaker activities to allow people to get to know each other on a more personal level. |
| Community | Build a community that is diverse, inclusive and accessible. Ensure the team and environment are culturally component. |
| Empowerment | Create a safe and support environment recognising and valuing the input of consumers. |
| Trust | Establish a foundation of rapport and trust with consumers. |
| Respect | Ensure respect for consumers. Particularly regarding level of involvement, capacity, ability and willingness to be involved. For example, set aside dedicated time in meetings for consumer input. |
Module 4: Principles and strategies for consumer involvement
4. Values in consumer involvement
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